You can check the status of your orders by logging into your account and clicking on “My Orders”.
Our delivery times are based on the number of working days (Monday – Friday) you should expect to receive your delivery by. If your order has been shipped out and it has not arrived in the estimated delivery time as stated below, please contact us at live chat.
Our estimated delivery time is 7-12 working days from receipt of payment.
We are using Poslaju & Skynet as our primary delivery service.
Nevertheless from time to time we might engage any other reputable courier service providers in Malaysia that suite our shipping and delivery requirements.
Yes, the billing address and shipping address can be different.
If you need to cancel your order, you should Contact Us before the particular order dispatched.
If the particular order was already shipped before receiving your email, it is not possible to cancel the order anymore.
Registration on ammani.com.my is a simple process that can be completed in 3 simple steps:
- Click on the Login link on the top of the home page.
- Type in your email address.
- Enter password of your choice; and you are done!
Yes, it is necessary to create an account before making a purchase on the site and highly recommended, since it has its own advantages, such as:
- you can make future purchases by only providing your email id rather than filling necessary details, every time
- you can track the delivery status of your order(s)
- you can view the entire history of your past orders
- you can also plan future orders through useful features like Wishlist and Notify Me
- you can write reviews for products bought from us
- you can subscribe to our weekly newsletter to stay in the know on Ammani’s new products
Delivery address cannot be changed / modified once order’s transaction has been approved.
Nevertheless if you want to change the shipping address, you can try Contact Us. If the particular order was already shipped before receiving your email, it is not possible to change the delivery address anymore.
No! We do not have Cash on Delivery Option to place order.
Nevertheless enjoy the convenience of paying cash conveniently at your preferred 7-Eleven or Petronas outlets nationwide.
You will be notified via email and/or SMS within 24 hours upon completion of order confirmation.
Please be aware of your Bank reconciliation schedule as this might have impact on your payment (payment cannot be performed during bank reconciliation time).
Bank reconciliation time only affect payment method via Online Banking and will happen at around 11.30 p.m. to 1.30 a.m. depending on your bank.
For local (Malaysia) orders, we accept payments via credit cards, debit cards, charge cards, e-banking, e-wallets and cash (paid at any 7-Eleven or Petronas outlets).
For more details on each payment method, please refer to www.ammani.com.my/payment-methods.
Ammani Malaysia accepts all Visa and MasterCard, both Credit and Debit, and is 3D Secure (Verified by Visa, and MasterCard Secure) enabled. All your credit card information is protected by means of industry – leading encryption standards.
Please note that additional charges may be incurred if you are using a non-Malaysian issued card due to Foreign Exchange.