Ordering

Yes, the billing address and shipping address can be different.

If you need to cancel your order, you should Contact Us before the particular order dispatched.

If the particular order was already shipped before receiving your email, it is not possible to cancel the order anymore.

Registration on ammani.com.my is a simple process that can be completed in 3 simple steps:

  1. Click on the Login link on the top of the home page.
  2. Type in your email address.
  3. Enter password of your choice; and you are done!

Yes, it is necessary to create an account before making a purchase on the site and highly recommended, since it has its own advantages, such as:

  1. you can make future purchases by only providing your email id rather than filling necessary details, every time
  2. you can track the delivery status of your order(s)
  3. you can view the entire history of your past orders
  4. you can also plan future orders through useful features like Wishlist and Notify Me
  5. you can write reviews for products bought from us
  6. you can subscribe to our weekly newsletter to stay in the know on Ammani’s new products

Delivery address cannot be changed / modified once order’s transaction has been approved.

Nevertheless if you want to change the shipping address, you can try Contact Us. If the particular order was already shipped before receiving your email, it is not possible to change the delivery address anymore.

Please visit our Return Policy page to know more about this.

Payment

No! We do not have Cash on Delivery Option to place order.

Nevertheless enjoy the convenience of paying cash conveniently at your preferred 7-Eleven or Petronas outlets nationwide.

You will be notified via email and/or SMS within 24 hours upon completion of order confirmation.

Please be aware of your Bank reconciliation schedule as this might have impact on your payment (payment cannot be performed during bank reconciliation time).

Bank reconciliation time only affect payment method via Online Banking and will happen at around 11.30 p.m. to 1.30 a.m. depending on your bank.

For local (Malaysia) orders, we accept payments via credit cards, debit cards, charge cards, e-banking, e-wallets and cash (paid at any 7-Eleven or Petronas outlets).

 

For more details on each payment method, please refer to www.ammani.com.my/payment-methods.

Ammani Malaysia accepts all Visa and MasterCard, both Credit and Debit, and is 3D Secure (Verified by Visa, and MasterCard Secure) enabled. All your credit card information is protected by means of industry – leading encryption standards.

Please note that additional charges may be incurred if you are using a non-Malaysian issued card due to Foreign Exchange.

The item that you selected might incur a shipping surcharge. These charges will be reflected at your order summary prior making payment.

However, if your order was indeed charged with wrong amount, please contact us at www.ammani.com.my/contact-us

Delivery

You can check the status of your orders by logging into your account and clicking on “My Orders”.

Our delivery times are based on the number of working days (Monday – Friday) you should expect to receive your delivery by. If your order has been shipped out and it has not arrived in the estimated delivery time as stated below, please contact us at live chat.

Our estimated delivery time is 7-12 working days from receipt of payment.

We are using Poslaju & Skynet as our primary delivery service.

Nevertheless from time to time we might engage any other reputable courier service providers in Malaysia that suite our shipping and delivery requirements.

We offer flat rate shipping of RM6 per order and FREE shipping for orders above RM100. If you want to know more, please visit the Shipping Policy.

Ammani Coins

Ammani Coins can be earned in 2 major ways as below:

1. Rewarded through completed orders
2. Rewarded through marketing activities

Rewarded through completed orders
All buyers are entitled to earn 1 coins for every RM1 whenever you purchase selected items from Ammani website (www.ammani.com.my).

The amount of Coins you earn from a particular order will be calculated based on the order’s final purchase price, minus all discounts and shipping fees.

You will only receive your Ammani Coins after your order is completed – that is, after your order status marked “Completed”.

Ammani Coins will expire at the end of the 3rd month after they are credited to you (e.g. Coins earned anytime in June will expire on the 30th of September). You may check your Coin Balance and expiry date under your My Account page > Ammani Coins.

Rewarded through marketing activities
All users can also earn coins through participating in Marketing Campaigns including but not limited to like Refer a Friend campaign etc.

*Disclaimer: All marketing activities are subjected to change according to time which may or may no longer be relevant from the time you read this article. Please do check Ammani’s homepage for latest Marketing Campaigns to win Ammani Coins.

You can use your Coins to offset up to a max of 25% of the cash payable of your next order. There is no minimum amount of Ammani Coins required before you can start spending your Coins. 100 Ammani Coins will entitle you to RM1 discount off any order from Ammani website (www.ammani.com.my).

Once the order is placed, the Ammani Coins used will be deducted immediately from your account.

There is no minimum number of Ammani Coins you need to accumulate before you can use the Coins to offset the price of your future orders. You can use Ammani Coins to offset up to a maximum of 25% of your purchase amount for each transaction.

Coins you earn per order depends on maximum coins allowed for various products. You can view coins earned for each product at the relevant product page. There will be no limit imposed for Coins earned via the Refer a Friend page.

Ammani Coins earned from your purchases will only be credited to your account after your order is completed – that is, after your order status change to “Completed”.

To check your order details, go to your My Account page > Orders. You will receive these Ammani Coins once your order status has shifted to Completed.

Ammani Coins are our official virtual currency that is created to reward our users with more savings in their next order or use the earned coins to redeem for vouchers to be used in their orders as well.

Ammani Coins cannot be exchanged for cash and will expire at the end of the third month you received the coins. This means that if you received your coins on 1st January, the coins will expire on 30th March.

You may check your Coin Balance and expiry date under your My Account page > Ammani Coins.

Ammani Coins will expire at the end of the 3rd month after they are credited to you (e.g. Coins earned anytime in 1st June will expire on the 30th of August).

You may check your Coin Balance and expiry date under your My Account page > My Ammani Coins.

You may go to the Ammani Coins page to check your Coins balance and for more Coins related activities. This page is accessible via your My Account page > Ammani Coins.

You will only receive your Ammani Coins once your order has been completed (once your order status changed to “Completed”).

If you did not receive your Ammani Coins, it may be due to one of the following reasons:
1. The order has been returned / refunded or cancelled.
2. System has detected orders that may have violated our Terms and Conditions.

We suggest checking via My Account > Ammani Coins for the coins transaction history. Should there be a need for further clarification, you may contact us through our Contact page.

If an order involves the redemption of Ammani Coins, in the case of order cancellation / refund, the Ammani Coins will be refunded to the user’s account as well.

In the case of a partial return or refund, the amount of Ammani Coins returned to you will be prorated based on the price of the entire order.

Affiliate

No, you will not get the commission. Your referral must use your affiliate link for his/her order in order for our system to track your commission.

If you are new to Ammani Affiliate Program, click here to register for an account. Login to your affiliate area if you are our existing partner. Proceed to the “Affiliate” dashboard, activate it, and you will receive your unique URL.

You can retrieve the information from your affiliate log-in.

You can do as many as you want! We do not limit the number of products our affiliates want to promote.

None, it is absolutely free!

You will get 10% commission when your referral purchase products from Ammani website.

Commission will be on a 30-day payout cycle. which means your commission will be reflected in your account within 30 calendar days after end of each calendar month.

You can retrieve your password via the Affiliate login page. Click on the ‘Forget Password,’ fill in the mandatory information, and you will receive an email notification for your password.

Ammani Affiliate Program is a type of referral program. The advertiser is paid a certain amount of commission as a return for a valid referral. For ease of tracking and referring, a unique link will be generated for use for friends and new potential clients.

You can obtain your unique banner, link, text from your affiliate account. You can place them anywhere visible on your website, social media platforms, WhatsApp and even emails.

You will receive the commission on a 30-day payout cycle. It means within 30 calendar days from end of each calendar month provided you have accumulated RM 50. We will process your payout via local bank account.

Everyone and anyone interested to earn an extra income.